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Reorder Business Checks
You will be leaving our website and visiting Deluxe.com/checks, which is the website of our preferred check printer. Deluxe will process and fulfill your check order on our behalf. While we select the companies we do business with, our Online Privacy Policy does not apply to third-party sites. Therefore, we encourage you to read the security/privacy information for each site you visit.
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Or you can do it yourself, with our Easy Switch forms by downloading here.


It's that easy with CertusBank
Please note:
If you have social security or other government direct deposit, please use the Treasury Department Form 1199A. Download your copy of this form or visit any branch.
Contact Us

We want to hear from you. Contact us today.

General Customer Inquiries - 888.Certus1 (888.237.8871)
- Monday - Friday 8:00am to 7:30pm EST
- Saturday - 8:00am to 5:00pm EST

Visit our
Commonly Asked Questions page for answers to the most common questions asked by our customers.

Lost/Stolen Debit Card - 888.Certus1 (888.237.8871, 24 hours, 7 days a week)
Treasury Services - 855.296.9732 (Mon - Fri 8:00am to 6:00pm)
Wealth Services - 877.623.7887 (Mon - Fri 8:00am to 6:00pm)

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Online Banking Login Help

Know your Access ID but forgot your password?
Select your account type and enter your Access ID from the Online Banking login. Then click on Forgot Your Password?. Type in your Access ID and your password will be automatically sent to the email address we have on file for you.

Want to change your password?
Upon logging into online banking, click on User Options at the top left corner of your screen. You will then have the ability to change your password from the Options page. Your new password must be 8-16 characters with at least 1 number, 1 upper case letter and 1 lower case letter. Passwords are also case sensitive. The new password will take effect immediately.

If you’ve forgotten your Access ID or your password has been disabled, please contact your branch or send us an email.
Mortgage Loan Officer
NMLS# 85566

Phone: 704.813.3953
[email protected]

141 Providence Road
Charlotte, NC 28207

Shelley Hunsucker

By assisting my clients through a seamless mortgage process from application to closing.

About Shelley Hunsucker

Shelley has been guiding clients for over 18 years in the mortgage and real estate process. She is personally committed to ensuring the highest level of service to her customers. Shelley is aware of the recent industry changes and stays up to date on market conditions. This will help ensure the best possible advice for her customer and help to acquire the program that will best fit their needs. Shelley has served on the Gaston County Realtors Planning Committee and is a former owner of a mortgage broker company. She currently holds a NC Mortgage license along with a NC Real Estate Broker and NC Property Insurance license. Knowledge is paramount in any industry, but is especially critical in mortgages. Shelley will work closely with her customers and partners to insure successful homeownership today and in the future.

Move Forward with CertusBank today.

© 2014 CertusHoldings, Inc. All Rights Reserved. Deposit products offered by CertusBank, N.A., Member FDIC. Equal Housing Lender.

Securities and Insurance Products are NOT Insured by the FDIC, nor by any other Federal or State Government Agency, are NOT a Deposit of and are NOT Guaranteed by a Bank or any Bank Affiliate, are NOT a Condition to Any Banking Service of Activity, and MAY lose value.

Financial Advisory services offered through CertusInvestment Advisors, LLC (“CIA”).

Securities Brokerage, Insurance and Investment Banking services offered through CertusSecurities, Inc. (“CSI”), Member FINRA and SIPC. C-Direct is the marketing name for a discount brokerage platform offered by CSI. C-Direct customers are not provided nor given investment advice through CSI or CIA. Brokerage accounts for CSI and CIA clients are carried with National Financial Services LLC, a Fidelity Investments Co., member NYSE, SIPC or Charles Schwab & Co. Inc., member SIPC.

Fiduciary and custody services may be offered through CertusWealth Trust (“CWT”) or Advocacy Wealth Trust ("AWT"), divisions of CertusBank, N.A., or a third party entity. Custody services for CWT and AWT are provided under agreement with Reliance Trust Company. Brokerage services for CWT and AWT accounts are provided through ConvergEx Execution Services, LLC (member NYSE, FINRA, SIPC) or CSI.

CertusBank, CSI and CIA are subsidiaries of CertusHoldings, Inc. CertusWealth, CertusInvestment Advisors, CertusSecurities, CertusBank, CertusWealth Trust and the Certus logo are trademarks of CertusHoldings, Inc.
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