≡How do I sign up for Online Banking?
≡Is there a fee for Online Banking and Bill Pay?
Online Banking and Bill Pay are free for both personal and business customers.
≡What transactions can I perform using Online Banking?
≡Which accounts will I be able to access with Online Banking?
Most customers will have access to all of their CertusBank accounts. However, certain transactions may not be available for all of your accounts.
≡Will I have 24-hour access to my accounts?
Yes, online banking is available 24 hours a day for your convenience.
≡Who can I call for additional help with Online Banking and Bill Pay?
You can contact your local branch or call our Customer Engagement Center at 888.Certus1. We will be happy to help.
≡Is it safe to transmit my banking information through the Internet?
Yes. The security of our customers' information is of the utmost importance to us. CertusBank protects your information by using 256-bit encryption Secure Socket Layer 3.0 (SSL) for all communications.
≡Can other people access my financial information?
Both your Access ID and password are required to access your accounts through Online Banking. We strongly suggest keeping your Access ID and password confidential.
≡Will CertusBank ever ask for personal information via unsolicited email, text or calls?
CertusBank will NEVER send you an email asking you to click a link to verify or supply personal information, such as the following:
≡I'm trying to enroll in Online Banking. What is my security question and answer?
Your security question and answer will be used to access Online Banking from an unrecognized computer and to verify your identity when you call a branch. We will ask you your security question before providing information about your Online Banking account.
≡What is my Access ID?
For Personal account customers, you are able to self-enroll in Online Banking by using the last four digits of your Social Security number as your Access ID. After completing the self-enrollment, you will be able to create a unique Access ID. For Treasury2Business users, your initial Access ID will be set up by your Treasury and Information Management representative. If you have any questions about your Access ID, please contact your local branch or call our Customer Engagement Center at 888.Certus1. We will be happy to help.
≡What happens if I forget my password?
If you forget your password, go to the Online Banking Login and click on Forgot Your Password?. Type in your Access ID and your password will be automatically sent to the email address we have on file for you.
≡How do I change my password?
Upon logging into Online Banking, click on User Options at the top left corner of your screen. You will then have the ability to change your password from the Options page. Your new password must be 8-16 characters with at least 1 number, 1 upper case letter and 1 lower case letter. Passwords are also case sensitive. The new password will take effect immediately.
≡How do I change the email address you have on file for me?
Log into Online Banking and click on Options > Change Email Address in the upper left corner of the screen. Keeping your email address up-to-date is very important; eStatements and password reminders are sent to this email address, when requested.
≡I am having trouble logging on. What might be the problem?
Your password is case sensitive. Make sure Caps Lock is off and try again. If you are still having a problem or have forgotten your password, click on Forgot Your Password? on the login screen. Type in your Access ID and your password will be automatically sent to the email address we have on file for you. If the issue is not resolved please contact our Customer Engagement Center at 888.Certus1. We will be happy to help.
≡How do I access Online Banking?
You can access Online Banking from the CertusBank homepage. For first-time Personal account customers, you can enroll by visiting our enrollment page. For first-time Treasury2Business users, please contact your local CertusBank branch, fill out a Contact form or call Treasury Services at 855.296.9732 to enroll.
≡What do I need to get started with Online Banking?
Your browser is an important part of the overall security measures designed to protect your Online Banking transactions. Please reference the information below to make sure you are using supported browser/system requirements.
Please click on any of the following links to download the latest version of supported browsers. Prior to download, please review each browser's system requirements.
Treasury2Business (formerly eCorp)
≡How frequently is my account information updated?
CertusBank's Online Banking system operates in real time. In most cases, that means your account is immediately updated as you perform transactions online, in person, or via our Telebanc service.
≡Do funds transfers happen in real time?
Funds transfers are updated in the system in real time if entered before the 5:45pm EST cutoff time. Funds transfers can also be entered to settle on a specified date. Important Note: Transfers entered after the 5:45pm EST cutoff time will appear in your records the next business day.
≡Why can't I transfer money in or out of one of my accounts?
Some bank accounts do not support transfers. Contact your local branch or our Customer Engagement Center at 888.Certus1 for more information about this topic.
≡Can I stop a payment on a check after it has been processed for payment?
No, once the check has been processed from your account you cannot place a stop payment on the specified check. If the check is still outstanding (not processed), a stop payment can be placed. Stop payments will be processed the same day as long as they are received before 5:45pm EST. A $35 fee will automatically be assessed to your account.
≡Can I use Online Banking with Quicken and Quickbooks?
Yes. You must own Quicken or Quickbooks software in order to download your transaction history in the correct file format.
≡What happens if I have problems loading a downloaded file to a software application such as MS Excel®, MS Money®, Quicken® or another software application?
First, make sure the file downloaded is in the correct format desired. Second, try downloading a second time, in case the first file was somehow corrupted during the download. Lastly, if the second download attempt still cannot be correctly viewed, please review the software application informational booklet or contact your software application manufacturer for assistance. Our Online Banking download capability uses the latest software versions, so please review the software version you have. You may have to update your software. Most software manufacturers have a "help" feature available on their respective websites.
Online Bill Pay
≡Can I pay bills online?
Yes. With CertusBank's Online Bill Pay service, you can make payments to any person or business in the United States from your CertusBank checking account(s). Payments will be made by debiting your account and remitting the funds to the designated payee, either electronically or by check.
≡How do I get started with Online Bill Pay?
If this is the first time you have used Online Bill Pay, we suggest that you assemble your most recent invoices from the companies you want to pay. Before you can begin making bill payments to a payee online, you must create a list of people or companies you want to pay.
Log into your Online Banking account and select the account from which you would like to pay your bills (i.e. checking). Click on Bill Payments and the payment screen will open in another window (you may want to temporarily disable your browser’s pop-up blocker).
Click on Payee Setup > Add Payee and enter the name and billing address of the company or individual you wish to pay and your Payee Account Number (your account number at that company) and click Submit. You can continue to enter payees using the same steps to build your own personal payee list. Once the information is entered, it’s saved and you don’t need to set the payees up again.
≡How much is Online Bill Pay?
Online Bill Pay is free.
≡How long does it take for a bill payment to reach my payee?
Each bill payment made using the Online Banking service will be processed either by check or by electronic funds transfer. Delivery could take several days, although electronic payments tend to arrive faster. We recommend that you always schedule your payments at least seven (7) business days ahead of the date they are due to ensure the payment arrives in time.
≡When are the funds for bill payments actually deducted from my account?
Bill payments are deducted from your account on the scheduled date. If the scheduled payment date falls on a non-business day, the payment will be deducted from your account on the previous business day.
≡When and how are my bill payments made?
When you schedule a bill payment, the payment amount will be debited from your account on the scheduled date and sent to your payee electronically or by paper check, depending on how the merchant can accept your payment. If your merchant can only accept a paper check, it will be sent to the payee via regular mail.
≡Why does it take a few days to process bill payments?
Although a number of payees accept payments electronically, many do not. For those that do not accept electronic payments, we must send a check to that payee through the U.S. Mail. Once it is received by the payee, it may also take a few days for that payee to process the check and post it to your account. Even for electronic payments, it may take two or three days for your payment to be posted. By allowing a few days for processing and delivery, we can guarantee that your bills are paid on time.
≡Can I set up recurring bill payments online?
Yes. You can schedule recurring payments to be automatically made on a weekly, semi-monthly, and monthly basis.
≡Can I delete a scheduled bill payment?
Yes. If you have scheduled a future or recurring payment, and the payment date has not yet arrived, you may use the Online Bill Pay service to delete the payment.
Financial Advisory services offered through CertusInvestment Advisors, LLC (“CIA”).
Securities Brokerage, Insurance and Investment Banking services offered through CertusSecurities, Inc. (“CSI”), Member FINRA and SIPC. C-Direct is the marketing name for a discount brokerage platform offered by CSI. C-Direct customers are not provided nor given investment advice through CSI or CIA. Brokerage accounts for CSI and CIA clients are carried with National Financial Services LLC, a Fidelity Investments Co., member NYSE, SIPC or Charles Schwab & Co. Inc., member SIPC.
Fiduciary and custody services may be offered through CertusWealth Trust (“CWT”) or Advocacy Wealth Trust ("AWT"), divisions of CertusBank, N.A., or a third party entity. Custody services for CWT and AWT are provided under agreement with Reliance Trust Company. Brokerage services for CWT and AWT accounts are provided through ConvergEx Execution Services, LLC (member NYSE, FINRA, SIPC) or CSI.
CertusBank, CSI and CIA are subsidiaries of CertusHoldings, Inc. CertusWealth, CertusInvestment Advisors, CertusSecurities, CertusBank, CertusWealth Trust and the Certus logo are trademarks of CertusHoldings, Inc.