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Online Banking Login Help

Know your Access ID but forgot your password?
Select your account type and enter your Access ID from the Online Banking login. Then click on Forgot Your Password?. Type in your Access ID and your password will be automatically sent to the email address we have on file for you.

Want to change your password?
Upon logging into online banking, click on User Options at the top left corner of your screen. You will then have the ability to change your password from the Options page. Your new password must be 8-16 characters with at least 1 number, 1 upper case letter and 1 lower case letter. Passwords are also case sensitive. The new password will take effect immediately.

If you’ve forgotten your Access ID or your password has been disabled, please contact your branch or send us an email.

Online Banking Agreement

Thank you for your interest in CertusBank's Online Banking product. We appreciate your business and pledge to continue providing the highest quality products and services to accommodate our customers.

 

1. General Terms and Scope

  • a. The use of Online Banking requires that you read and agree to the terms and conditions of this Online Banking Agreement (“Agreement”). If you choose to not accept this Agreement, by clicking the “Do not Accept" button, then you will be returned to CertusBank’s Online Banking log in page and you will not be enrolled in Online Banking. When you click “ACCEPT” and use Online Banking, these actions indicate that you or anyone you authorize (collectively referred to as “you”), are acknowledging that you have read, understood and agree to all terms and conditions within this Agreement. If you do not agree to the terms and conditions in this Agreement, do not register for Online Banking or any features within our Online Banking Services, such as Bill Payment, Mobile Banking, eAlerts and External transfers.
  • b. By entering into this Agreement, you certify that you are at least 18 years of age or older and that you have the authority to conduct transactions for the accounts you request access to through Online Banking. You also agree not to use Online Banking to conduct any business, activity or solicit the performance of any activity that is prohibited by law, or any contractual provision by which you are bound. You agree to comply with all applicable laws and regulations in connection with our Online Banking.
  • c. Your use of Online Banking is governed by this Agreement and any terms of use for Online Banking services, as well as other documents provided to you at time of account opening (Terms and Conditions, Regulatory Disclosures, Privacy Policy, Fee Schedules, etc.) Any future amendments to any or all of these documents are hereby incorporated as part of this Agreement as well. In addition, if you have enrolled in Mobile Banking, your use of Online Banking via your mobile device is also subject to the Mobile Banking Agreement/Terms and Conditions. Also if you enroll for Bill Payment services, those activities are governed by the Bill Payment Agreement as well. Such documents, disclosures and policies represent the sole and exclusive agreement between you and CertusBank regarding Online Banking, superseding any and all previous written or oral agreements and understandings regarding CertusBank’s Online Banking services. The terms and conditions of the agreements and disclosures for each of your deposit and loan Accounts continue to apply notwithstanding anything to the contrary in this Agreement. In the event of any conflict between this Agreement and any other agreement governing your deposit or loan Accounts, this Agreement (or your agreement for Mobile Banking or Bill Payment services) will control regarding your Online access and Online usage of your account(s).

2. Definitions of Terms

  • a. "Bank," "we," "our," and "us," refer to CertusBank, N.A.
  • b. "You" and "your" refer to any person that is a signer on an Account or a representative who has the authority to access the Account through Online Banking.
  • c. "Account" or "Accounts" refer to your deposit and loan accounts established at the Bank, including lines of credit
  • d. "Business day" means any day Monday through Friday, except bank holidays.
  • e. "Bill Payment Service" means a third party bill payment service or electronic bill presentment service that you select in addition to Online Banking. This service is governed by a separate Agreement which you must accept prior to using Bill Payment services.
  • f. "Consumer Account" means a checking, savings or money market Account established by an individual primarily for personal, family or household purposes.
  • g. "Electronic message" means an electronically transmitted message that allows the text to be displayed on equipment in the recipient’s possession (personal computer, mobile phone, tablet, i-pod and any future developed Internet or App enabled devices). An electronic message is considered written notice for purposes of this Agreement.
  • h. "Online Banking" means the Internet-based banking service provided by the Bank through this Agreement.
  • i. "Password" is the secret word or phrase that you select and meets the requirements for Online Banking access.
  • j. "Transfer Instructions" are instructions you give us through Online Banking to transfer funds between Accounts you can access through Online Banking.
  • k. "User ID" means the unique user name that you select when establishing your Online Banking relationship with us.
  • l. "Website" refers to the Bank's Online Banking website which is found at http://www.certusbank.com.

3. Consumer Protection Provisions (Not Applicable to Non-consumer Accounts)

  • a. Consumer Account Provisions. Certain provisions of this Agreement apply only to Consumer Accounts, which as defined above means a checking, savings or money market account established by an individual primarily for personal, family or household purposes. The consumer protection provisions of the federal Electronic Fund Transfer Act and Regulation E of the Board of Governors of the Federal Reserve/Consumer Financial Protection Bureau apply only to electronic fund transfers involving Consumer Accounts.
  • b. Non-consumer Accounts. If an Account is owned by an entity (business, organization, association, government, etc. which not a natural person) or was established by a natural person in order to conduct transactions primarily for business, commercial or agricultural purposes, then any Online Banking electronic fund transfer will be considered an "authorized use," and your liability for any Online Banking transaction relating to that Account will be unlimited, regardless of the provisions within the Federal Electronic Fund Transfer Act, Regulation E, or any standardized literature or disclosures we may have inadvertently provide to you.

4. Minimum Hardware and Software Requirements to Use Online Banking

To use Online Banking, you need:

  • • A personal computer, operating system and telecommunications connections to the Internet capable of supporting the foregoing.
  • • An Internet browser that supports 128-bit encryption, such as Internet Explorer version 9.0 or above. Please visit our Online Banking Security page for specific browser and software requirements.
  • • A valid e-mail address on file with us, and e-mail software capable of interfacing with standard e-mail protocols.
  • • Sufficient electronic storage capacity on your computer's hard drive or other data storage unit.
  • • A printer that is capable of printing from your browser and e-mail software.

We may update these requirements at any time in our sole discretion. You are solely responsible for having the required hardware and software and for securing an Internet service provider. You also are responsible for any and all fees relating to communications carriers (e.g., telephone, cable, DSL or satellite), software providers (other than software that we may provide you) and/or Internet service fees that may be assessed by your communications carrier and/or Internet service provider.

5. Access to Online Banking

In addition to the hardware and software requirements above and having an Account with us, in order to use Online Banking, you must have an Access ID and Password. Once you have completed the first time login screen, you will be asked to reset your Password. Thereafter, you may change your Password at any time. We recommend that you change your Password regularly and memorize it. Do not write it down. It is your responsibility to remember your Password; we do not maintain a record of it. Your new Password should be 8-16 characters with at least 1 number, 1 upper case letter and 1 lower case letter.

You are able to reset your Password through Online Banking or by contacting CertusBank’s Customer Engagement Center at 1-888-Certus1 (1.866.237.8871). For CEC available hours, click here.

6. Electronic Disclosures and Communications

Unless otherwise required by applicable law or pursuant to your written request, in the event that we are required to provide a notice or other communication to you in writing, that notice or other communication may be sent to you electronically to your e-mail address as reflected in our records at time of communication distribution. You agree that we may send notices and information about our products or services to you electronically, to the extent allowed by law. Any notice we give you concerning Online Banking and/or your Accounts is effective when we send you an electronic message or when we mail or deliver the notice to you at the address we have for you in our Account records. Any notice we send you will be deemed to have been received by you within three days of being sent. If any of your Accounts has more than one co-owner, notice to any one co-owner will be considered effective notice to all. You may request a paper copy of the information up to sixty (60) days after receiving our electronic message. Subject to applicable law, updates to this Agreement, as well as all disclosures, notices and other communications regarding Online Banking will be provided to you within our Online Banking website. You can obtain free copies of any of these documents by contacting CertusBank Customer Engagement Center at 1-888-Certus1 (888.237.8871). For CEC available hours, click here.

You will continue to receive all of the paper Account statements and other bills and similar Account material that you currently receive by mail, unless you are enrolled in eStatements. If you wish to withdraw your consent to receive communications provided in electronic form, you must notify us in writing at CertusBank, N.A. Attn: Customer Engagement Center, PO Box 448, Greenville, SC 29602 or by FAX at 864-855-0282. Further information regarding email and secure messaging is set forth below. You agree that these are reasonable procedures for sending and receiving electronic communications.

7. Use of Your Online Banking User ID and Password

Except to the extent prohibited by applicable law or regulation, you will be deemed to have expressly authorized any Online Banking transaction facilitated through the Website:

  • 1. Initiated by you, at your direction, with your User ID and Password, or with your consent (whether expressed or implied);
  • 2. Initiated by an agent with respect to any Account which you may access through Online Banking;
  • 3. Initiated by a member of your household, whether or not related to you;
  • 4. Initiated by any person (or that person’s agent) who is the owner or co-owner of any Account which you may access through Online Banking;
  • 5. Which results in the transfer of funds between Accounts you may access through Online Banking, even if subsequent transfers out of the Accounts benefit someone else;
  • 6. Which is to or for your benefit (for example, the payment of a debt for which you are partially or fully liable); or
  • 7. Which you contend is unauthorized, unless you cooperate fully with us in our investigation of the transaction, assign to us your right of recovery against the wrongdoer if we reconstitute your Account, and cooperate fully with us in the recovery of any loss we sustain and the prosecution of any wrongdoer.

Any person initiating the foregoing transactions will be deemed an authorized user except to the extent prohibited by applicable law or regulation.

8. Security; Reliance on Your Instructions

You understand the importance of your role in preventing misuse of your Accounts through Online Banking and you agree to promptly examine your periodic paper and/or electronic statement for each of your Bank Accounts as soon as you receive it. You agree to protect the confidentiality of your Account and Account number, your User ID and Password, and your personal identification information, such as your driver’s license number and social security number. You understand that personal identification information by itself or together with information related to your Account, may allow unauthorized access to your Account. Your User ID and Password are intended to provide security against unauthorized entry and access to your Accounts. Data transferred via the online banking system utilizes identification technology to verify that the sender and receiver of the System transmissions can be appropriately identified by each other. Regardless of our efforts to insure that the System is secure, you acknowledge that the Internet is inherently insecure and that all data transfers, including electronic mail, occur openly on the Internet and potentially can be monitored and read by others. We cannot and do not warrant that all data transfers utilizing the Bank’s system, or e-mail transmitted to and from us, will not be monitored and read by others.

We will rely and act on instructions we receive through Online Banking. You are responsible and liable for those transactions to the extent allowed by law and as provided in this Agreement and all of our Other Agreements with you. All such instructions will be considered as having been given to us directly by you and shall have the same authority as your written signature in authorizing us to comply with the instructions. You agree that you have been provided with a disclosure of the security procedures that will be used to authenticate transactions through Online Banking. You agree that those security measures are commercially reasonable security measures and that we may rely upon any instructions we receive upon authentication using these agreed upon security procedures.

9. Anti-Virus, Firewall, Spyware and Other Protection

You are responsible for taking and maintaining security precautions to protect your computer, data, and system. You agree that we are not responsible for any electronic virus, spyware, or malware that you may encounter using the Bank's Online Banking product. We encourage you to routinely scan your PC and diskettes using any up-to-date, reliable virus, spyware, and malware protection product to detect and remove any virus, spyware, and malware found. Undetected or unrepaired, a virus, spyware, or malware may corrupt and destroy your programs, files and even your hardware. You are responsible for maintaining and applying anti-virus software, security patches, firewalls, and other security measures with respect to your operating systems, and for protecting, securing and backing up any data and information stored in or on your operating systems. We are not responsible for any errors or failures resulting from defects in or malfunctions of any software installed on your operating systems or accessed through an internet connection.

10. Transfers You May Make Using Online Banking

Your use of Online Banking to conduct the types of transfers listed below is subject to the terms and limitations stated within this Agreement, subject to any additional agreement for a particular service, and subject to the applicable instructions and disclosures we provide to you for each type of transaction. This Agreement, our Other Agreements with you, and our disclosures may limit your ability to initiate transactions, including limits or restrictions on the number and dollar amount or types of transactions that we may from time to time impose. As new services become available, by your use of such services, you agree to be bound by this Agreement and amendments to this Agreement regarding the new services and any additional rules which we provide you concerning the new services.

Subject to any other applicable agreements, you can make the following transfers using Online Banking:

  • a. Transfers Between Your CertusBank Deposit Accounts – You can transfer funds between your deposit Accounts with us (i.e., checking or savings Accounts).
  • b. Transfers from your CertusBank Deposit Accounts to a CertusBank Loan Account – You can transfer funds from a deposit Account to a loan Account to make loan payments.
  • c. Transfers from your CertusBank Lines of Credit – If you have a line of credit with us, you may use Online Banking to obtain an advance on that line, within your credit limit, and transfer that amount to a deposit Account.
  • d. Bill Payments – If you sign up for Bill Payment Services, you may pay bills directly from your CertusBank Deposit Accounts in the amounts and on the days you request. Bill Payment Services are provided by a third party, CheckFree Services, who is not affiliated with us. The terms of your Bill Payment Services are governed by the terms and conditions provided by the Bank at the time you enroll in those services.
  • e. Transfers Between your CertusBank Accounts and Accounts held own at Other Banks (“External Transfers”) – For Personal and Business Deposit Accounts when using this Online Banking system, you may transfer funds from your CertusBank Accounts to your accounts at other financial institutions, as well as transfer funds from other banks to your CertusBank deposit account. International transfers are not supported. See Section 15 below for more details.
  • f. Popmoney (Person-to-Person Payment Service). If you enroll in the Popmoney service, you may initiate a payment to a party maintaining a deposit account at a financial institution within the United States or you may receive a payment from a third party located within the United States.

11. Accounts You May Access

Subject to any restrictions we may impose from time to time, you may access any of your deposit Accounts at CertusBank through Online Banking. All deposit Accounts and line of credit Accounts on which you are an Account owner, authorized signer or borrower may be linked. If you have a line of credit (e.g., overdraft protection), you agree that the available portion of a line of credit may be accessed through Online Banking. You understand and agree that the provisions of the agreement relating to your line of credit will govern overdrafts, and direct advances resulting from your use of Online Banking.

12. Real-Time Account Information

By using our Online Banking, you can get your Account information conveniently and for your Account(s). Balance information shown for your deposit Accounts is the balance in your account at the beginning of the business day, less any holds, and includes certain debits and credits which have taken place since the close of the previous banking day (for example, ATM deposits and withdrawals, cash deposits, wire transfers and other online activity). While the Bank strives to update your Account(s) in real-time, we cannot guarantee that the balance in your Account(s) is accurate at a given point in time. It is your responsibility to maintain an accurate understanding of the funds available in your Account(s). At a minimum, the transaction history of your Account which is available for viewing online, will include your current statement cycle plus the previous statement cycle.

13. Communications via Email and Text Alerts

  • a. Email. Conventional email is not a secure method of communication, and we strongly recommend that you not send confidential information, such as account numbers and other financial information, using email. You acknowledge that you understand the risk of using email and that we are unable to guaranty the authenticity, privacy or accuracy of information received or sent via email or to monitor the authorization of persons using your email address. E-mail messages sent to the Bank are the property of the Bank and we reserve the right to delete such messages from the Bank’s system from time to time. You agree to keep your email address current at all times.

We will not send you email requesting confidential information such as your Account number, User ID, or password. If you are contacted by anyone requesting this information, do not provide it and contact us immediately.

You understand and agree that we may not immediately receive any email and that we are not responsible for acting on any email until we have received and had a reasonable opportunity to respond. If you believe an unauthorized person has obtained access to your email account, you agree to immediately contact us so we can take steps to cease e-mail communications to you at that address. You agree that we have no obligation to monitor any email address or access device utilized by you or the source of any communication received from your email address. You agree to release us, indemnify us, and hold us harmless from any claim or liability resulting from or connected to any communications sent or received using email.

  • b. eAlerts. You may set alert messages (“eAlerts”) regarding your Online Banking Account(s) by completing our eAlerts setup process. Via the setup process, you will set the Accounts and types of eAlerts you wish to receive. In addition, we may send you eAlerts automatically for security purposes when, for example, changes are made to your online Access ID or password. We may change, suspend, or terminate the Account Alerts service at any time without prior notice. As part of the set up process, you must designate an email address and/or mobile phone number to which the Account Alerts will be delivered. By setting up eAlerts, you consent to our delivery of eAlerts to the email address and/or mobile phone numbers you designate, and you are responsible for any charges and fees imposed by your cellular phone service and internet service provider. You must notify us of any changes to any email address or mobile phone number provided by you for eAlerts and, upon notifying us of any changes, we will have a reasonable time make such changes. We will not include your full Account number in eAlerts, however, you understand and acknowledge that eAlerts may contain information regarding Account balances, transactions, and other confidential information. You understand that anyone with access to the email address or mobile phone which you provided for Account Alerts may be able to access this information. It is your responsibility to secure and protect your email, mobile phone, computer, and Access ID and Password in order to protect the confidentiality of information contained in eAlerts. We do not guarantee the delivery or accuracy of eAlerts and shall not be liable for any (i) delay in delivery, failure to deliver, or mis-delivery of an eAlert; (ii) any errors contained in an eAlert or any incomplete information contained in an eAlert; or (iii) any action or inaction you or anyone else takes in reliance on an eAlert.

14. Establishing Internal Transfers among your CertusBank Accounts

When initiating a New Scheduled Transfer, the "transfer date" is the date you enter for the transfer of funds from one Account to another.

  • a. Express Transfers. Express Transfers (one-time only) that transfer funds FROM a deposit Account TO another deposit Account, line of credit or loan Account will generally be processed simultaneously if the transfer request is made before 5:45 p.m. Eastern Time on a Business Day. For example, if you transfer funds from Deposit Account 1 to Account 2, the funds will be debited from Deposit Account 1 and credited to the available balance in Account 2 simultaneously if the transfer request is made on a Business Day prior to 5:45 p.m. The funds will be available immediately upon the transfer for withdrawal from Account 2 through an ATM or debit card transaction or at a teller window, and will also be available to honor checks or other items presented for payment against Account 2 in the nightly processing following the transfer. If we receive your transfer instructions after 5:45 p.m. EST/EDT, the transferred funds will be credited to your Account as of the next Business Day following the date you initiated the transfer.
  • b. Scheduled Transfers. Scheduled Transfer of funds between your CertusBank deposit Accounts or between your CertusBank deposit and CertusBank loan Accounts will be processed as follows: (1) the transfer will be debited from your funding Account when you execute the transfer on the transfer date (regardless of the day or time we receive your instructions); and (2) the transfer will be credited to your receiving Account during our nightly processing on the day the transfer is scheduled, provided that (i) the transfer date you designate is a Business Day and (ii) we receive your instruction to transfer the funds no later than 5:45 p.m. Eastern Time on the transfer date. If you designate a non-Business Day as the transfer date, or if we receive your transfer instructions after 5:45 p.m. Eastern Time on the transfer date, the transferred funds will be credited to your Account as of the next Business Day following the transfer date.
  • c. Limitations on Certain Transfers. For savings and money market Accounts, applicable federal regulations impose certain limits to pre-authorized, automatic, and telephone transfers (including online transfers) to six per statement cycle. Loan payments to us are not included in these limits.

CertusBank, per our Fee Schedule, may also impose fees for transfers from savings accounts in excess of three per month and for money market transfers in excess of 6 per month. For security reasons, we may impose additional limits on the frequency, number, and dollar amounts of transactions you can perform using Online Banking.

  • d. Insufficient Funds. If your account does not have sufficient funds for an Express Transfer or a Scheduled Transfer, your transfer will not be processed. Insufficient funds to cover one scheduled transfer does not void future scheduled transfers.
  • e. Line of Credit or Loan Transfers. Transfers of funds from a line of credit Account (or loan Account, when available) to a deposit Account will generally be processed simultaneously if the transfer request is made before 5:45 p.m. on a Business Day.

15. Cancellation Requests for Transfers Between Your CertusBank Accounts

You may cancel or edit any scheduled funds transfer (including recurring funds transfers) by following the directions within Online Banking or Bill Payment. There is no charge for canceling a scheduled funds transfer between your CertusBank Accounts. Once CertusBank has begun processing a funds transfer it cannot be cancelled or edited.

16. External Transfers

Subject to any applicable transfer limitations (discussed below), Online Banking permits you to transfer funds between your deposit Accounts at CertusBank and your accounts at other financial institutions in the United States. You are responsible for enrolling and verifying your non-CertusBank accounts that you wish to use for these transfers. You agree that you will attempt to enroll accounts only for which you have the authority to transfer funds.

External Transfers can be initiated on either a one time or recurring basis. CertusBank cannot guarantee the transfer or return of funds if another financial institution does not respond in a timely manner. We may make any External Transfers through any payment system or Automated Clearing House processor selected by us. You agree that External Transfers made through any Automated Clearing House processor are subject to the National Automated Clearing House rules.

a. Outbound Transfers. Outbound transfers are transfers from your CertusBank Account to your account at another financial institution. Funds will be debited from your CertusBank Account on the Business day after you direct us to initiate processing of the transfer. If you selected next day service, then your funds will be available on the next available business day. If you selected a standard transfer then your funds will be available generally within three business days after the transfer initiated. Please see chart.

b. Inbound Transfers. Inbound transfers are transfers to your CertusBank Account from your account at another financial institution. Funds will be debited from your external Account on the Business day after you direct us to initiate processing of the transfer. If you selected next day service, then your funds will be available on the next available business day. If you selected a standard transfer then your funds will be available generally within three business days after the transfer initiated. Please see chart.

  • c. Limitations; Fees. External transfer services are generally available 24 hours after you have enrolled in Online Banking. External Transfers are subject to limitations for the amount and frequency as established by us. We may vary these limitations at our sole discretion at any time and will provide Consumer Account holders prior notice of any decrease in the transaction limits, as may be required by banking regulations.

In addition, even if the proposed transfer is within the limits applicable for your Account, we may (but are not obligated to) refuse or cancel a transfer or disable the services if:

(i) any of your deposit Accounts with us is not current or in good standing;

(ii) you have two (2) overdrafts or items returned for insufficient funds within a thirty (30) day period or (1) one overdraft or item returned for insufficient funds if the amount of such item is over $500;

(iii) you had any prior transfer cancelled, revoked or uncompleted due to stopped payments, being over the limits set on the Account, frozen accounts, fraud, or similar reason; or

(iv) in our sole discretion we determine that you have abused the service.

In addition, we must receive your instruction to initiate an external transfer prior to the applicable cutoff time displayed in the above chart, on the day the transaction is scheduled to be processed. If we do not receive your instruction before that time, we cannot process the transaction until the next Business Day.

External Transfers are subject to the applicable fee displayed Online when an External Transfer is entered Online.

17. Popmoney (Person-to-Person Payments) Service

In order to use the Popmoney service, you must first enroll in the service using the Online Banking website.

Your use of the Popmoney service is governed by the Terms of Use (for Popmoney Personal Payments Service) (the “Popmoney Terms of Use”), which are available via the Online Banking website at the time you enroll and are incorporated by reference herein. In addition, if you enroll in the Popmoney service, you agree to be bound by the on-screen instructions and enrollment materials provided in connection with the service.

The maximum amount of payments you initiate and receive using the Popmoney service is limited and, upon enrollment for the Popmoney service, you may use the Popmoney application on our Online Banking website to view your transaction limits. We may, in our sole discretion, change the limits on the amount of money you can send or receive via the Popmoney service. Upon your enrollment in the Popmoney service, we will charge you a fee for each payment as disclosed in the Popmoney application, and you agree to pay this fee and all other charges applicable to the Popmoney service. For additional information regarding the Popmoney service, including without limitation provisions governing use of the service for sending and receiving payments, procedures for the cancellation of payments, and limitations on the service, please refer to the Popmoney Terms of Use.

In addition, as noted herein, we reserve the right to refuse to pay any person or entity to which you may direct a payment through Online Banking. We will notify you promptly if we decide to refuse to pay a person or entity designated by you; however, this notification is not required if you direct us to make any payment which is otherwise prohibited under your agreement with us.

18. Other Online Banking Services

  • a. Stop Payment Requests – Checks and Recurring Preauthorized Electronic Transfers/Payments
    You may use Online Banking to request the stop payment of a check you have written on your deposit Account or a Recurring Preauthorized Electronic Payment. Any stop payment request must precisely specify the Account number, the check number, and the amount, date and payee of the check/ACH draft. You acknowledge that if you provide us with incorrect information, even if the information is a close approximation of the actual information, we will not be liable for payment of the check/ACH draft. The stop payment order must be given in the manner required by law and must be received by us in such a time and manner as to afford the bank a reasonable opportunity to act on it (generally three business days before the preauthorized electronic payment is to occur). Without limiting the foregoing, we will not be liable for cashing a check within one Business Day after receiving a stop-payment order for that check.

    Please refer to your Fee Schedule for the applicable fee for each stop payment request, whether completed Online or in a branch. The fee will be charged automatically to your deposit Account the same day you enter the stop payment request Online.

    A stop payment order, whether completed Online or completed in our Branch, will automatically expire six (6) months after receipt unless you renew it by completing a new stop payment order. Only the person who initiated the check stop payment order can cancel it by coming into the branch and signing a release form. Your initial sign-in using your User ID and Password will serve as authorization in regard to an online stop payment order.

    Online Banking cannot be used to stop payment on a cashier's check. For stop payment orders on business Accounts or cashier's checks, please contact our CertusBank Customer Engagement Center at 1-888-Certus1 or visit your local branch to complete necessary paperwork.

    Bank’s Liability for Failure to Stop Payment of Recurring Preauthorized Electronic Transfers/Payments (for Consumer Accounts Only). If we receive a signed confirmation from you, with sufficient details to identify the payment, requesting us to stop an electronic payment from a Consumer Account three Business Days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

  • b. Personal Cash Management Software
    Our Online Banking allows you to import your transaction information into any personal cash management software you use, such as Quicken® or Microsoft® Money. If you require help setting up Quicken® access http://www.intuit.com. Help with Microsoft® Money is available at http://www.microsoft.com.

19. Error Resolution Provisions and Your Liabilities - Applicable to Consumer Accounts

  • a. Unauthorized Transactions. Tell us AT ONCE if you believe that your User ID or Password has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission. Telephoning is the best way of keeping your losses down. You could lose all of the money in your Account (plus your maximum line of credit linked to your Account).

    Call us at CertusBank Customer Engagement Center at 1-888-Certus1 (1.888.237.8871) or write to us at CertusBank, N.A., Attn: Customer Engagement Center, PO Box 448, Greenville, SC 29602.

    If the electronic fund transfer is from a Consumer/Personal deposit Account, your liability for an unauthorized Online Banking transaction will be determined as follows:

    1. If you notify us within two (2) Business Days after learning of the loss or theft of your Password or User ID, you can lose no more than $50 if someone used your Password or User ID without your permission.

    2. If you do NOT notify us within two (2) Business Days after learning of the loss or theft of your Password or User ID, and we can prove we could have stopped someone from using your Password or User ID without your permission had you told us, you could lose as much as $500.

    If your monthly statement shows transfers that you did not make, including those made by card, code or other means, tell us at once.

    If you do not tell us within sixty (60) days after the statement was mailed or emailed to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods.
  • b. How to Contact Us In Case of Errors or Questions About Your Transactions. Telephone or write us as soon as you can if your think your statement is wrong or if you need more information about an electronic transfer listed on the statement.

    Call us at CertusBank Customer Engagement Center 1-888-Certus1 (1.888.237.8871); visit us in person at your local branch; or, write to us at: CertusBank, N.A., Attn: Customer Engagement Center, PO Box 448, Greenville, SC 29602. For CEC available hours, click here.

    We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. When you contact us:

    1. Tell us your name and Account number,
    2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information, and
    3. Tell us the dollar amount of the suspected error.

    If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days.

    We will determine whether an error occurred within ten (10) Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Consumer Account within 10 Business Days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your Account. For errors involving new Accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Accounts, we may take up to 20 business days to credit your Account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide there was no error, we will send you a written explanation within three business days after we finish our investigation. You may request copies of the documents that we used in our investigation.

20. Error Resolution Provisions and Your Liabilities - Applicable to Business/Non-Consumer Accounts

  • a. Your Responsibility. You bear the risk of using Online Banking, including the risk of erroneous and fraudulent transactions and the risk of all transactions using your User Id and Password, and your liability for any Online Banking is unlimited. Unless otherwise required by applicable law, we are responsible only for performing Online Banking services as delineated in this Agreement. We will not be liable to you for failure to make a requested transfer or otherwise in the instances set forth in Section 21 below.
  • b. Suspected Account Fraud. Telephone us at 1.888.237.8871 or write to us as soon as you can if you see unusual activity listed in your online account transaction history, believe your statement is wrong or if you need more information about an electronic transfer listed on the statement.

21. Our Liability to You

  • a. Failure to Make Account Transfers. If you have a Consumer Account and we do not complete a transfer to or from your Consumer Account on time or in the correct amount according to our agreement with you, we will be liable for your losses and damages as prescribed in certain consumer protection laws and regulations. However, we will not be liable for our failure to make transfers, whether your Account is a Consumer/Personal Account or a Business/Non-Consumer account, in the following instances:

    1. Through no fault of ours, you do not have enough money in your Account to make the transfer.

    2. The transaction will exceed the available credit limit on any applicable linked line of credit.

    3. The Bill Payment Service is not working properly.

    4. The person or entity to which you direct payment mishandles, delays, or fails or refuses to accept a payment sent by us.

    5. You have provided us with incorrect, incomplete or inaccurate data or other Account information, including but not limited to date related errors, or you have otherwise failed to comply with the payment or transfer instruction requirements set forth in this Agreement.

    6. There are technical problems in our receipt of information or instructions from you (for example, problems arise with computers, software, modems, or telephone communications, including but not limited to date related problems).

    7. Circumstances beyond our control (such as, but not limited to, fire, flood, interference from an outside force, strikes, lockouts, acts of governmental authorities, delays of couriers or supplies, communications equipment failures, or equipment malfunction occurring despite ordinary maintenance), including but not limited to date related problems, prevent the proper execution of the transaction, despite reasonable precautions we have taken.

    8. This Agreement or your transfer authorization has been terminated,

    9. Your Account has been closed, there is a hold on funds in your Account, or access to your Account is blocked in accordance with our policies.

    10. Your funds are subject to legal process or encumbrances restricting transfer.

    11. Applicable law prevents completion of the transaction.

    12. Unusual or extraordinary circumstances exist which indicate improper or unlawful use of your Account.

    13. You believe someone has accessed your Account without your permission and you fail to notify us immediately. (Refer to the section above “Unauthorized Transactions”)

    14. If the terminal or system is not working properly and you knew about it when you started the transfer.
  • b. Limitation on Liability. In no event will the Bank or any of its Officers, Directors, Shareholders, Parent Company, Subsidiaries, Affiliates, agents, licensors, or third party service providers be liable for any consequential (including without limitation, loss of data, files, profit or goodwill or the costs of procurement of substitute of substitute goods or service), indirect, incidental, special or punitive damages, whether in an action under contract, negligence or any other theory, arising out of or in connection with these terms of use of Online Banking, the inability to use Online Banking, any merchandise or services purchased or obtained using Online Banking, or any messages received via Online Banking or any transactions thereunder, even if the Bank has been specifically advised of the possibility of such damages. The Aggregate Liability of the Bank and our third party service providers under this Agreement shall Not Exceed One Thousand Dollars, except as otherwise provided by applicable federal law.
  • c. No Liability for Certain Failures. Except as specifically provided in this Agreement or where applicable law requires a different result, neither we nor our service providers or other agents will be liable for any loss or liability resulting in whole or in part from any act or failure to act of your equipment or software, or that of an Internet browser provider such as Microsoft® Internet Explorer, by an Internet access provider, by an online service provider or by an agent or subcontractor of any of them, nor will we or our service providers or other agents be responsible for any direct, indirect, special or consequential, economic or other damages arising in any way out of your access to or use of, or failure to obtain access to Online Banking.

22. Disclaimer of Warranty

We may on a regular basis perform maintenance on our equipment or system, which may result in interrupted service or errors in Online Banking. We also may need to change the scope of our Online Banking services from time to time. We will attempt to provide prior notice of such interruptions and changes but cannot guarantee that such notice will be provided. We make no representation that Online Banking services will be uninterrupted or error free. Our sole obligation to you arising out of (i) the non-availability of Online Banking, or (ii) an interruption or delay in providing Online Banking shall be to use commercially reasonable efforts to resume such services. The foregoing shall constitute our entire liability and your exclusive remedy. In no event shall the Bank or any of our respective officers, directors, employees, agents or subcontractors be liable for any direct, indirect, special, incidental, consequential, punitive or exemplary damages, including lost profits (even if we are advised of the possibility thereof) arising in any way out of the installation, use, or maintenance of any computer equipment or the Online Banking service. However, nothing in this section is intended to limit any rights you may have under Federal law or otherwise provided in this Agreement.

WE MAKE NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IN CONNECTION WITH THE SYSTEM PROVIDED TO YOU UNDER THIS AGREEMENT. WE DO NOT AND CANNOT WARRANT THAT THE SYSTEM WILL OPERATE WITHOUT ERRORS, OR THAT ANY OR ALL SERVICES WILL BE AVAILABLE AND OPERATIONAL AT ALL TIMES.

23. Indemnification

Except to the extent that we are liable under the terms of this Agreement or an agreement that otherwise governs your Account, you agree to indemnify and hold us, our affiliates, officers, directors, employees, consultants, agents, service providers, and licensors harmless from any and all third party claims, liability, damages and/or costs (including but not limited to reasonable attorney's fees) arising from (a) an Account; (b) the performance of our Online Banking or the Bill Payment Service you elect; (c) a third party claim, action, or allegation of infringement, misuse, or misappropriation based on information, data, files, or other materials submitted by you to us; (d) any fraud, manipulation, or other breach of these terms; (e) any third party claim, action, or allegation brought against us arising out of or relating to a dispute with you over an Account, the terms and conditions of an agreement, purchase or sale of any goods or Online Banking; (f) your violation of any law or rights of a third party; or (g) your use, or the provision of Online Banking or use of your Account by any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You will not settle any action or claims on our behalf without our prior written consent. This indemnification is provided without regard to whether our claim for indemnification is due to your use of Online Banking by you or your authorized representative.

24. Liability for Loss of Data or For Erroneous Data

Each party will bear the liability or the risk of any error or loss of data, information, transactions or other losses, which may be due to the failure of their respective computer system or third party communications provider on which each party may rely. We shall have no liability to you for any damage or other loss, direct or consequential, which you may incur by reason of your use of your computer system, including but not limited to damage or loss resulting from date related problems.

25. Joint and Several Liability

If any one or more of your deposit Accounts has co-owners, each co-owner will be jointly and severally liable for any obligation which arises from the use of Online Banking to access the Account. This joint and several liability shall extend as well to any line of credit accessed through any such Account.

26. Fees and Charges for Online Banking

There are no monthly or periodic fees for Online Banking services which allow you to view your account balances or make transfers among your CertusBank deposit or loan accounts. Fees that may be imposed for separate services provided via Online Banking in which you enroll (such as Bill Payment, Mobile Deposit, External Account Transfers or Popmoney) or in connection with your Accounts, such as charges for dropping below minimum balances, insufficient funds, or check stop payment fees, will be disclosed separately to you in the applicable Agreement or if applicable, within your Account Disclosures. Please consult our current Schedule of Fees for a complete list of fees. We reserve the right to change applicable fees and charges at any time. For Consumer Accounts, we will provide you with prior notice as required by law, of any changes to our fees and charges. If your checking Account or savings Account does not have a sufficient balance to pay applicable fees and charges due, we may exercise our Right of Off-Set against any of your other Accounts, as provided by law, Banking Regulation or our agreements with you.

27. Termination

You may terminate Online Banking services by notifying us in writing at: CertusBank, N.A., Attn: Customer Engagement Center, PO Box 448, Greenville, SC 29602.

Please include your name, address, and requested effective date to discontinue service. Your access to the Online Banking will be suspended within 3 business days of our receipt of your instructions to cancel the service. Once we have acted upon your termination notice, we will make no further transfers from your Accounts, including any transfers you have previously authorized. You will remain responsible for all payments, transfers and other transactions in process, and outstanding fees and charges incurred prior to the date of cancellation.

IMPORTANT: When Online Banking is terminated, any pre-scheduled bill payments made through a Bill Payment Service will be automatically terminated. Applicable fees and charges will be assessed for any bill payments processed by your Bill Payment Service drawn upon your Account.

We can refuse Online Banking services to anyone. We may terminate your Online Banking or any service provided via Online Banking at any time without prior notice and with or without cause. If more than one person can access an Account through Online Banking, we reserve the absolute right to terminate all Online Banking access to the Account upon the request of the Account owner, any Account co-owner, or any other person authorized to access the Account.

28. Amendments

The terms of this Agreement, any particular product or service offered via Online Banking, applicable fees, and service charges may be amended from time to time. In such event, the Bank shall send notice to you at your email and/or your physical address as it appears in our records, or by posting the updated or amended terms on the sites with our Online Banking website. For Consumer Accounts, we will give you prior notice of any changes resulting in increased fees, increased liability for you, fewer types of electronic funds transfers, or stricter limits on the frequency or dollar amounts of transfers as required by applicable law. However, we will not give prior notice if an immediate change is necessary to maintain or restore the security of your Account or Online Banking. Any use of Online Banking after a change in terms will constitute your agreement to such change(s). In addition, the Bank may revise or update the programs, services, and/or related material, which may render all such prior versions obsolete. Consequently, the Bank reserves the right to terminate this Agreement as to all such prior versions of the programs, services, and/or related materials.

29. Privacy and Confidentiality

We will only disclose information to third parties about your Account or transactions you make under the following circumstances:

  • 1. Where it is necessary for the provision of Online Banking and for completing transactions;
  • 2. In order to verify the existence and condition of your Account for a third party, such as a credit bureau or merchant;
  • 3. In order to comply with government or court orders, or other reporting requirements; or
  • 4. Otherwise in accordance with our Privacy Policy, which is available on our website.

30. Address, E-mail or Banking Changes

You agree to notify CertusBank’s Customer Engagement Center at 1-888-Certus1 (1.888.237.8871) at least ten (10) business days in advance, of any change in your address, designated transaction Account(s), your banking status or e-mail address. For Customer Engagement Center hours click here.

31. Miscellaneous

  • a. Assignment. You may not assign this Agreement to any other person or entity. We may assign this Agreement to any company with which we are directly or indirectly affiliated. We may also assign or delegate certain of our rights or responsibilities under this Agreement to independent contractors or other third parties.
  • b. No Waiver. We will not be deemed to have waived any of our rights or remedies under this Agreement unless we send the waiver to you by electronic message or we otherwise mail or deliver to you a written waiver signed by us. No delay or omission on our part in exercising any of our rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies we may have. A waiver on one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions.
  • c. Severability. If any provision of this Agreement is held to be invalid or otherwise unenforceable, the remainder of the provisions shall continue in full force and effect and shall in no way be invalidated or otherwise affected.
  • d. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflicts of law provisions, and applicable federal law, except to the extent this Agreement can and does vary such laws.
  • e. Ownership of Materials. The content and information on our Website is copyrighted by First Financial Holdings, Inc. and the unauthorized reproduction or distribution of any portions is prohibited.
  • f. Captions. The captions of sections hereof are for convenience only and shall not control or affect the meaning or construction of any of the provisions for this Agreement.
  • g. Survival. The provisions of this Agreement, which by their nature survive expiration or termination of this Agreement, shall survive, including without limitation, Sections 3, 8, 18, 19, 21, 22, 23, 24, 26, 28 and 30.
  • h. Waiver of Jury Trial. Where permitted by law, both parties waive their right to request a jury trial and agree that all matters relating to or touching upon this Agreement or Online Banking shall be resolved judicially, without a jury.


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© 2014 CertusHoldings, Inc. All Rights Reserved. Deposit products offered by CertusBank, N.A., Member FDIC. Equal Housing Lender.

Securities and Insurance Products are NOT Insured by the FDIC, nor by any other Federal or State Government Agency, are NOT a Deposit of and are NOT Guaranteed by a Bank or any Bank Affiliate, are NOT a Condition to Any Banking Service of Activity, and MAY lose value.

Financial Advisory services offered through CertusInvestment Advisors, LLC (“CIA”).

Securities Brokerage, Insurance and Investment Banking services offered through CertusSecurities, Inc. (“CSI”), Member FINRA and SIPC. C-Direct is the marketing name for a discount brokerage platform offered by CSI. C-Direct customers are not provided nor given investment advice through CSI or CIA. Brokerage accounts for CSI and CIA clients are carried with National Financial Services LLC, a Fidelity Investments Co., member NYSE, SIPC or Charles Schwab & Co. Inc., member SIPC.

Fiduciary and custody services may be offered through CertusWealth Trust (“CWT”) or Advocacy Wealth Trust ("AWT"), divisions of CertusBank, N.A., or a third party entity. Custody services for CWT and AWT are provided under agreement with Reliance Trust Company. Brokerage services for CWT and AWT accounts are provided through ConvergEx Execution Services, LLC (member NYSE, FINRA, SIPC) or CSI.

CertusBank, CSI and CIA are subsidiaries of CertusHoldings, Inc. CertusWealth, CertusInvestment Advisors, CertusSecurities, CertusBank, CertusWealth Trust and the Certus logo are trademarks of CertusHoldings, Inc.
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