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Need help? Visit our Contact Us page or call 888.Certus1 (888.237.8871).

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Reorder Business Checks
You will be leaving our website and visiting Deluxe.com/checks, which is the website of our preferred check printer. Deluxe will process and fulfill your check order on our behalf. While we select the companies we do business with, our Online Privacy Policy does not apply to third-party sites. Therefore, we encourage you to read the security/privacy information for each site you visit.
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Or you can do it yourself, with our Easy Switch forms by downloading here.


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Please note:
If you have social security or other government direct deposit, please use the Treasury Department Form 1199A. Download your copy of this form or visit any branch.
Contact Us

We want to hear from you. Contact us today.

General Customer Inquiries - 888.Certus1 (888.237.8871)
- Monday - Friday 7:00am to 9:00pm EST
- Saturday - Sunday 8:00am to 5:00pm EST

Visit our
Commonly Asked Questions page for answers to the most common questions asked by our customers.

Lost/Stolen Debit Card - 888.Certus1 (888.237.8871, 24 hours, 7 days a week)
Treasury Services - 855.296.9732 (Mon - Fri 8:00am to 6:00pm)
Wealth Services - 877.623.7887 (Mon - Fri 8:00am to 6:00pm)

Complete the form below and a CertusBank Teammate will contact you shortly. Your inquiry is important to us.
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Online Banking Login Help

Know your Access ID but forgot your password?
Select your account type and enter your Access ID from the Online Banking login. Then click on Forgot Your Password?. Type in your Access ID and your password will be automatically sent to the email address we have on file for you.

Want to change your password?
Upon logging into online banking, click on User Options at the top left corner of your screen. You will then have the ability to change your password from the Options page. Your new password must be 8-16 characters with at least 1 number, 1 upper case letter and 1 lower case letter. Passwords are also case sensitive. The new password will take effect immediately.

If you’ve forgotten your Access ID or your password has been disabled, please contact your branch or send us an email.

Mission and Principles

Our mission is to help our customers, teammates and communities grow and prosper by combining fundamentally sound risk analysis, capital and innovative ideas to drive attractive, sustainable and ethical returns.
 

Guiding Principles

Excellence

We take great pride in all that we do, as we are judged by the quality of the work that we produce. Everything we do, regardless of the relative impact it may have on our company or customers requires our best work. Excellence is the only expectation we will consider to determine our success.

Accountability

Accountability is woven into the culture of our company. We deliver on our internal and external commitments without exception. By holding ourselves to a high level of accountability, we are able to quickly drive decisions that result in new and innovative solutions. We do not think ourselves into a new way of acting, we act ourselves into a new way of thinking.

Integrity

Our strength is our ability to provide our teammates with the skills, experiences and values that drive exceptional results for our customers. We have a commitment to conduct business in an honest, ethical and legal manner. We have no tolerance for anything less.

Leadership

We believe leadership is an obligation; not an option. We must possess the ability to see what others cannot imagine, galvanize around common goals, and win despite unforeseen obstacles. Our ability to be strategic, decisive and visionary is the key to differentiating ourselves from others.

Teamwork

Teamwork is the hallmark of our culture and our value proposition. It is only when we leverage our collective efforts that we truly win. It is unacceptable to put personal interests ahead of those of the team, company or client. The power of the team produces results that have far greater outcomes than our individual efforts.

Learn about the CertusBank difference today...

© 2014 CertusHoldings, Inc. All Rights Reserved. Deposit products offered by CertusBank, N.A., Member FDIC. Equal Housing Lender.

Securities and Insurance Products are NOT Insured by the FDIC, nor by any other Federal or State Government Agency, are NOT a Deposit of and are NOT Guaranteed by a Bank or any Bank Affiliate, are NOT a Condition to Any Banking Service of Activity, and MAY lose value.

Financial Advisory services offered through CertusInvestment Advisors, LLC (“CIA”).

Securities Brokerage, Insurance and Investment Banking services offered through CertusSecurities, Inc. (“CSI”), Member FINRA and SIPC. C-Direct is the marketing name for a discount brokerage platform offered by CSI. C-Direct customers are not provided nor given investment advice through CSI or CIA. Brokerage accounts for CSI and CIA clients are carried with National Financial Services LLC, a Fidelity Investments Co., member NYSE, SIPC or Charles Schwab & Co. Inc., member SIPC.

Fiduciary and custody services may be offered through CertusWealth Trust (“CWT”) or Advocacy Wealth Trust ("AWT"), divisions of CertusBank, N.A., or a third party entity. Custody services for CWT and AWT are provided under agreement with Reliance Trust Company. Brokerage services for CWT and AWT accounts are provided through ConvergEx Execution Services, LLC (member NYSE, FINRA, SIPC) or CSI.

CertusBank, CSI and CIA are subsidiaries of CertusHoldings, Inc. CertusWealth, CertusInvestment Advisors, CertusSecurities, CertusBank, CertusWealth Trust and the Certus logo are trademarks of CertusHoldings, Inc.
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