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Online Banking Login

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Personal Checking and/or Savings Account Customers
Business or Treasury & Information Management Customers
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ATM/Branch Locator
Reorder Personal Checks
You will be leaving our website and visiting Deluxe.com/checks, which is the website of our preferred check printer. Deluxe will fulfill your check order on our behalf. While we select the companies we do business with, our Online Privacy Policy does not apply to third-party sites. Therefore, we encourage you to read the security/privacy information for each site you visit.
Reorder Business Checks
You will be leaving our website and visiting Deluxe.com/checks, which is the website of our preferred check printer. Deluxe will process and fulfill your check order on our behalf. While we select the companies we do business with, our Online Privacy Policy does not apply to third-party sites. Therefore, we encourage you to read the security/privacy information for each site you visit.
Switching Banks?

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Or you can do it yourself, with our Easy Switch forms by downloading here.


It's that easy with CertusBank
Please note:
If you have social security or other government direct deposit, please use the Treasury Department Form 1199A. Download your copy of this form or visit any branch.
Contact Us

We want to hear from you. Contact us today.

General Customer Inquiries - 888.Certus1 (888.237.8871)
- Monday - Friday 7:00am to 9:00pm EST
- Saturday - Sunday 8:00am to 5:00pm EST

Visit our
Commonly Asked Questions page for answers to the most common questions asked by our customers.

Lost/Stolen Debit Card - 888.Certus1 (888.237.8871, 24 hours, 7 days a week)
Treasury Services - 855.296.9732 (Mon - Fri 8:00am to 6:00pm)
Wealth Services - 877.623.7887 (Mon - Fri 8:00am to 6:00pm)

Complete the form below and a CertusBank Teammate will contact you shortly. Your inquiry is important to us.
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Forget your Access ID or password?

Online Banking Login Help

Know your Access ID but forgot your password?
Select your account type and enter your Access ID from the Online Banking login. Then click on Forgot Your Password?. Type in your Access ID and your password will be automatically sent to the email address we have on file for you.

Want to change your password?
Upon logging into online banking, click on User Options at the top left corner of your screen. You will then have the ability to change your password from the Options page. Your new password must be 8-16 characters with at least 1 number, 1 upper case letter and 1 lower case letter. Passwords are also case sensitive. The new password will take effect immediately.

If you’ve forgotten your Access ID or your password has been disabled, please contact your branch or send us an email.

General Fraud Prevention Tips

Your Account Number
Do not share your account number with anyone. Do not give your account number to someone over the phone, especially if you did not call them. Be aware of people who try to trick you by saying you must reveal your account number in order to award you a prize. Store new and canceled checks, account statements, and other sensitive information in a safe place.

Do not Share Your Cards
Do not share your ATM, debit, or credit cards with anyone.

Review Your Accounts
Review your online account information frequently and your statements promptly. Let us know right away if you see something you do not recognize. Balance your checkbook every month. If you do not receive a statement, let us know right away.

Review Your Credit Reports
Obtain and review a copy of your credit report periodically. This is one way to find out about identity theft.

Your Mailbox
Check your mailbox every day. Consider dropping your outgoing mail in a US Postal Service mailbox (instead of your home mailbox). Use Online Bill Pay and sign up for Paperless Statements.

Your Telephone
Do not give sensitive information to unknown callers. Hang up and call the company using a phone number that you located in the phone book or your own records. We will never make an unsolicited telephone call requesting sensitive information from you.

Your Garbage
Shred materials containing sensitive information before you throw them away.

Identity Documents
Do not carry your social security card, birth certificate, or passport in your wallet or purse.

Social Security Number
Do not print your social security number or driver's license on your checks.


Additional Resources*

OnlineOnGuard.gov: Tips from the federal government to help you protect your personal information.

FDIC.gov: Tips from the FDIC about how to protect yourself from identity theft and fraud.

ID Theft Resource Center: A nonprofit organization that provides public education about identity theft and support to identity theft victims.

US-CERT Cyber Security Tips: The site offers guidance from the United States Computer Emergency Readiness Team about common security issues.

FBI-Cyber Crime: The FBI offers news and education about the latest cyber scams and internet threats.

Identity Theft Assistance Center (ITAC): The ITAC is a consumer advocacy group providing tips to help you prevent and rectify fraud and identity theft.

Stay Safe Online: Powered by the National Cyber Security Alliance, the mission of NCSA is to provide education to consumers and businesses about how to safely use the internet and keep your private information protected.

Internet Crimes Complaint Center: The Internet Crime Complaint Center (IC3) is a partnership between the FBI and National White Collar Crime Center (NW3C). The site offers internet crime prevention tips and examples of the latest internet crime schemes.


 * CertusBank, N.A. has provided these links for your convenience, but does not endorse and is not responsible for the content, links, privacy policy, or security policy of these websites.

Move Forward with CertusBank today.

© 2014 CertusHoldings, Inc. All Rights Reserved. Deposit products offered by CertusBank, N.A., Member FDIC. Equal Housing Lender.

Securities and Insurance Products are NOT Insured by the FDIC, nor by any other Federal or State Government Agency, are NOT a Deposit of and are NOT Guaranteed by a Bank or any Bank Affiliate, are NOT a Condition to Any Banking Service of Activity, and MAY lose value.

Financial Advisory services offered through CertusInvestment Advisors, LLC (“CIA”).

Securities Brokerage, Insurance and Investment Banking services offered through CertusSecurities, Inc. (“CSI”), Member FINRA and SIPC. C-Direct is the marketing name for a discount brokerage platform offered by CSI. C-Direct customers are not provided nor given investment advice through CSI or CIA. Brokerage accounts for CSI and CIA clients are carried with National Financial Services LLC, a Fidelity Investments Co., member NYSE, SIPC or Charles Schwab & Co. Inc., member SIPC.

Fiduciary and custody services may be offered through CertusWealth Trust (“CWT”) or Advocacy Wealth Trust ("AWT"), divisions of CertusBank, N.A., or a third party entity. Custody services for CWT and AWT are provided under agreement with Reliance Trust Company. Brokerage services for CWT and AWT accounts are provided through ConvergEx Execution Services, LLC (member NYSE, FINRA, SIPC) or CSI.

CertusBank, CSI and CIA are subsidiaries of CertusHoldings, Inc. CertusWealth, CertusInvestment Advisors, CertusSecurities, CertusBank, CertusWealth Trust and the Certus logo are trademarks of CertusHoldings, Inc.
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