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You will be leaving our website and visiting Deluxe.com/checks, which is the website of our preferred check printer. Deluxe will process and fulfill your check order on our behalf. While we select the companies we do business with, our Online Privacy Policy does not apply to third-party sites. Therefore, we encourage you to read the security/privacy information for each site you visit.
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Please note:
If you have social security or other government direct deposit, please use the Treasury Department Form 1199A. Download your copy of this form or visit any branch.
Contact Us

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General Customer Inquiries - 888.Certus1 (888.237.8871)
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- Saturday - Sunday 8:00am to 5:00pm EST

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Commonly Asked Questions page for answers to the most common questions asked by our customers.

Lost/Stolen Debit Card - 888.Certus1 (888.237.8871, 24 hours, 7 days a week)
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Online Banking Login Help

Know your Access ID but forgot your password?
Select your account type and enter your Access ID from the Online Banking login. Then click on Forgot Your Password?. Type in your Access ID and your password will be automatically sent to the email address we have on file for you.

Want to change your password?
Upon logging into online banking, click on User Options at the top left corner of your screen. You will then have the ability to change your password from the Options page. Your new password must be 8-16 characters with at least 1 number, 1 upper case letter and 1 lower case letter. Passwords are also case sensitive. The new password will take effect immediately.

If you’ve forgotten your Access ID or your password has been disabled, please contact your branch or send us an email.

Target Stores Data Compromise

UPDATE

All reissued debit cards and PINS related to the Target security breach have been mailed. If you have not received your new card and PIN by Friday, February 14, please contact our Customer Engagement Center at 888.Certus1 (888.237.8871) or send an email to CertusBankCEC@CertusBank.com.
 
CertusBank has been following the recent Target retail store debit and credit card security breach closely. The security of our customers’ funds and data are of utmost importance to us, and we are taking appropriate action to protect them. We have worked with Visa to identify customers who may have been impacted by this breach and are contacting those customers by phone and mail.

We will continue to actively investigate any potential impact this security breach may have on our customers. We encourage you to review your transaction history and monitor account activity on a regular basis. As a CertusBank customer, you are not responsible for any fraudulent charges on your debit card.

In the event that you suspect fraud, please call us immediately at 1.888.Certus1 or send an email to CertusBankCEC@CertusBank.com. To learn more about protecting yourself against fraud, visit www.CertusBank.com/fraud-prevention-tips.


How can I find out if my information was compromised as part of the Target security breach?

We have identified customers whose CertusBank debit cards may have been affected by the Target breach. Those customers are being contacted by phone and mail. We have also taken an additional step to protect these customers by reissuing their debit cards and PINs. At this time, it is not necessary to contact CertusBank regarding this incident unless you suspect fraud, in which case you should call us immediately at 1.888.Certus1, which is 888.237.8871, or send an email to CertusBankCEC@CertusBank.com.

Should I reset my PIN?

The information we have received related to the Target breach indicates that the PIN information the hackers obtained is encrypted and has not been compromised. However, we are reissuing debit cards and PINs to customers whose debit card information was accessed as part of the Target breach. If you do not receive a new debit card and PIN, but would like to reset your PIN as a precaution, please contact us at 1.888.Certus1 (888.237.8871) or send an email to CertusBankCEC@CertusBank.com.

Should I cancel my card?

You do not need to cancel your CertusBank debit card. We have identified customers who have been affected by the Target breach and are contacting them directly and reissuing their cards and PINs. Moving forward, we will continue to monitor this situation and reissue cards as necessary.

Could my identity be stolen as part of the Target security breach?

We have been informed personal information, such as Social Security number, date of birth and address, was not accessed as part of the Target security breach. Therefore, it is not likely that the hackers could steal your identity. However, we encourage customers to regularly check their credit reports as a precautionary measure.

I received a suspicious email mentioning the Target compromise. What should I do?

It has been reported that emails have been distributed related to the Target incident by cybercriminals attempting to access personal and financial information. CertusBank does not request an account number or full debit card number by email or phone. We strongly encourage customers to not give out personal information or account details requested by email, even if it appears to be from a legitimate source. If you receive a suspicious email requesting this type of information, please contact us at 1.888.Certus1 (888.237.8871) or send us an email at CertusBankCEC@CertusBank.com.

Learn about the CertusBank difference today...

© 2014 CertusHoldings, Inc. All Rights Reserved. Deposit products offered by CertusBank, N.A., Member FDIC. Equal Housing Lender.

Securities and Insurance Products are NOT Insured by the FDIC, nor by any other Federal or State Government Agency, are NOT a Deposit of and are NOT Guaranteed by a Bank or any Bank Affiliate, are NOT a Condition to Any Banking Service of Activity, and MAY lose value.

Financial Advisory services offered through CertusInvestment Advisors, LLC (“CIA”).

Securities Brokerage, Insurance and Investment Banking services offered through CertusSecurities, Inc. (“CSI”), Member FINRA and SIPC. C-Direct is the marketing name for a discount brokerage platform offered by CSI. C-Direct customers are not provided nor given investment advice through CSI or CIA. Brokerage accounts for CSI and CIA clients are carried with National Financial Services LLC, a Fidelity Investments Co., member NYSE, SIPC or Charles Schwab & Co. Inc., member SIPC.

Fiduciary and custody services may be offered through CertusWealth Trust (“CWT”) or Advocacy Wealth Trust ("AWT"), divisions of CertusBank, N.A., or a third party entity. Custody services for CWT and AWT are provided under agreement with Reliance Trust Company. Brokerage services for CWT and AWT accounts are provided through ConvergEx Execution Services, LLC (member NYSE, FINRA, SIPC) or CSI.

CertusBank, CSI and CIA are subsidiaries of CertusHoldings, Inc. CertusWealth, CertusInvestment Advisors, CertusSecurities, CertusBank, CertusWealth Trust and the Certus logo are trademarks of CertusHoldings, Inc.
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