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Need help? Visit our Contact Us page or call 888.Certus1 (888.237.8871).

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Reorder Business Checks
You will be leaving our website and visiting, which is the website of our preferred check printer. Deluxe will process and fulfill your check order on our behalf. While we select the companies we do business with, our Online Privacy Policy does not apply to third-party sites. Therefore, we encourage you to read the security/privacy information for each site you visit.
Switching Banks?

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Let us do it for you! Come visit us at your nearest branch.

Or you can do it yourself, with our Easy Switch forms by downloading here.

It's that easy with CertusBank
Please note:
If you have social security or other government direct deposit, please use the Treasury Department Form 1199A. Download your copy of this form or visit any branch.
Contact Us

We want to hear from you. Contact us today.

General Customer Inquiries - 888.Certus1 (888.237.8871)
- Monday - Friday 7:00am to 9:00pm EST
- Saturday - Sunday 8:00am to 5:00pm EST

Visit our
Commonly Asked Questions page for answers to the most common questions asked by our customers.

Lost/Stolen Debit Card - 888.Certus1 (888.237.8871, 24 hours, 7 days a week)
Treasury Services - 855.296.9732 (Mon - Fri 8:00am to 6:00pm)
Wealth Services - 877.623.7887 (Mon - Fri 8:00am to 6:00pm)

Complete the form below and a CertusBank Teammate will contact you shortly. Your inquiry is important to us.
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Online Banking Login Help

Know your Access ID but forgot your password?
Select your account type and enter your Access ID from the Online Banking login. Then click on Forgot Your Password?. Type in your Access ID and your password will be automatically sent to the email address we have on file for you.

Want to change your password?
Upon logging into online banking, click on User Options at the top left corner of your screen. You will then have the ability to change your password from the Options page. Your new password must be 8-16 characters with at least 1 number, 1 upper case letter and 1 lower case letter. Passwords are also case sensitive. The new password will take effect immediately.

If you’ve forgotten your Access ID or your password has been disabled, please contact your branch or send us an email.

At CertusBank, "certainty" is in our name. That means you can count on us to be here for you with innovative, smart solutions. We go above and beyond every day.

That's why we're more than a bank. We're your financial partner, committed to helping you stay in control of your finances with solutions like our Certus Easy Checking and Easy Savings combination.

Your Benefits

At CertusBank, we are dedicated to providing an experience like no other.

PERSONAL RELATIONSHIPS: We want to know our customers and tailor financial solutions to meet their unique needs

EXPERIENCED ADVICE: Our banking professionals are committed to helping you find financial certainty

CONVENIENCE: Enjoy access to 50,000+ surcharge-free ATMs with the Presto! and Allpoint networks4

DISCOUNTS AND COMPETITIVE RATES: Up to $1,000 off of Home Equity Loan and Home Equity Line of Credit closing PLUS consumer loan rate discount (Subject to credit approval)

Your Rewards

Open a CertusBank personal checking account and you could receive more than $1251 in bonus deposits.

  • $100 bonus deposit when you include direct deposit and bill pay
  • ADDITIONAL $25 if you use your debit card 5 times in the first 60 days
  • ADDITIONAL 0.20% on an Easy Savings account interest rate for the first 12 months2
  • EARN A $25 bonus deposit for each friend you refer3

EVERY CertusBank personal checking account includes:

  • FREE Online Banking with Bill Pay
  • FREE Mobile Banking app
  • FREE Direct Deposit
  • FREE eStatements
  • FREE CertusBank VISA® Debit Card
  • FREE first order of checks
  • UNLIMITED check writing

Take a Closer Look

View our checking and savings solutions to find the perfect fit for your needs.

  • 1. To qualify for the $100 deposit, a Direct Deposit must be received, and one payment must be completed via CertusBank Online Bill Pay within 60 days of account opening. The amount of a Direct Deposit credited to your checking account must be at least $100. To qualify for the $25 bonus deposit, make five purchases with your CertusBank VISA Debit Card within 60 days of account opening. Offer only available to new CertusBank checking account customers. Your checking account must remain open in order for you to receive the bonus deposits, which will be credited to the eligible account within four weeks of all conditions being met. If we determine that your account does not meet the eligibility criteria or the activity on your account does not qualify as a Direct Deposit, we will not be obligated to credit your account with the bonus deposit. Bonus deposits over $10 will be treated as interest income for income tax reporting purposes. Accounts closed within six months are subject to a deduction of bonus deposit from closing balance. OFFER EXPIRES JANUARY 11, 2014.
  • 2. The bonus rate for Easy Savings provides an additional 0.20% to the current ongoing rates for a period of 12 months from account opening. Rates are subject to change at any time. Visit a branch for current annual percentage yield and qualifying factors to avoid monthly fees.
  • 3. The referral must result in a new CertusBank checking account. Referred customer must not have had a CertusBank checking account in the past 90 days. Referring customer’s CertusBank account must be in good standing. $25 bonus deposit will be credited into the referring customer’s account within four weeks. Referring customer is responsible for all applicable taxes.
  • 4. Free access available within the CertusBank, Presto! and Allpoint ATM networks. Non-network ATM fee waivers are available for Certus Easy Checking and Certus Edge Checking accounts. However, you may be assessed a fee by the owner of any ATM outside the network.

Learn about the CertusBank difference today...

© 2014 CertusHoldings, Inc. All Rights Reserved. Deposit products offered by CertusBank, N.A., Member FDIC. Equal Housing Lender.

Securities and Insurance Products are NOT Insured by the FDIC, nor by any other Federal or State Government Agency, are NOT a Deposit of and are NOT Guaranteed by a Bank or any Bank Affiliate, are NOT a Condition to Any Banking Service of Activity, and MAY lose value.

Financial Advisory services offered through CertusInvestment Advisors, LLC (“CIA”).

Securities Brokerage, Insurance and Investment Banking services offered through CertusSecurities, Inc. (“CSI”), Member FINRA and SIPC. C-Direct is the marketing name for a discount brokerage platform offered by CSI. C-Direct customers are not provided nor given investment advice through CSI or CIA. Brokerage accounts for CSI and CIA clients are carried with National Financial Services LLC, a Fidelity Investments Co., member NYSE, SIPC or Charles Schwab & Co. Inc., member SIPC.

Fiduciary and custody services may be offered through CertusWealth Trust (“CWT”) or Advocacy Wealth Trust ("AWT"), divisions of CertusBank, N.A., or a third party entity. Custody services for CWT and AWT are provided under agreement with Reliance Trust Company. Brokerage services for CWT and AWT accounts are provided through ConvergEx Execution Services, LLC (member NYSE, FINRA, SIPC) or CSI.

CertusBank, CSI and CIA are subsidiaries of CertusHoldings, Inc. CertusWealth, CertusInvestment Advisors, CertusSecurities, CertusBank, CertusWealth Trust and the Certus logo are trademarks of CertusHoldings, Inc.
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